Frequently Asked Questions
How does the shipment process work?
After the order has been placed, the client will have one point of contact for the entire moving process.
We schedule the pickup time and delivery window with the client. The driver will give the client
sufficient notice to arrange pickup.
When the carrier arrives to load your vehicle, make sure you receive an inspection report,
bill of lading, from the driver. This report shows the pickup and delivery information,
current mileage of the vehicle, and
MOST IMPORTANTLY shows the condition of your car at the time of pickup.
This document must be signed by the owner (or authorized agent of the owner)
of the vehicle before the vehicle starts its journey. As the driver approaches the delivery,
the driver will call the client in advance to arrange the delivery of the vehicle.
The client must sign the bill of lading once again upon delivery.
In the unlikely event damage occurs, the damage must be noted on the bill of
lading upon delivery and signed by the owner or agent. If the damage is not
described on the bill of lading, no claims will be honored.
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How long does it take?
If your vehicle is moving within the lower 48 states,
please remember that once your vehicle is loaded onto the carrier,
it is not the only car on the carrier being delivered.
Transit times may vary due to miles traveled between pickup and delivery points,
scheduling times of the carrier, weather, and possible carrier breakdowns along
with other unforeseen circumstances. Alaska and Hawaii moves may take up to 30 days,
depending on the scheduling of the boats. At Nationwide,
one of our top priorities is to have your vehicle shipped and delivered to you as
quickly as possible. We greatly appreciate your patience regarding the relocation of your vehicle.
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Can I put personal items in the car?
No. Personal items are not allowed in the vehicle during transit.
Neither Nationwide nor the carrier will be responsible for items left in the car including
but not limited to radar detectors, cell phones, clothes, etc.
The Department of Transportation (DOT) prohibits personal items from
being transported by a carrier whose license is only for carrying vehicles.
Also, the carriers have weight limitations, and packing personal items in your
vehicle can cause a carrier to exceed their weight limits.
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Do you offer Door-to-Door Service?
At Nationwide, our auto relocation service includes door-to-door pickup and delivery.
However, if for some reason the carrier cannot access the desired pickup or delivery location,
a convenient, alternate location is arranged near a major road or parking area in your community.
Local city codes and regulations, low utility lines, narrow roads,
or other undesirable road conditions are all reasons that the carrier may not be able to
access a specific location. As the driver approaches, he or she will call to discuss
the accessibility of your area. Please consider these carriers are 75-80 feet in length,
making it difficult to access such locations. These cases occur very infrequently. These cases occur very infrequently.
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What type of truck will my car be moved on?
Typically, your vehicle(s) will be transported on an 8 to 10 car open carrier.
This is the same type of truck you see delivering new cars to the dealerships.
These trucks are very large in size, 75 to 80 feet in length and close to 14 feet in height.
If your needs require an enclosed carrier, we provide that service as well.
Enclosed transport offers the added protection for your vehicle(s) by keeping them out of the elements.
If low ground clearance is an issue, lift gate trailers are available as well.
Lift gate trailers minimizes the chance of undercarriage damage,
and is the preferred type of trailer used in the transporting of classic, antique, and exotic vehicles.
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Is my vehicle insured while in transit?
Yes. Nationwide Auto Transport is a licensed freight broker through the Federal Motor Carrier
Safety Administration, MC# 616917.
All carriers used by Nationwide have active and current cargo and liability insurance
which has been verified by Nationwide to protect our client’s automotive assets.
The carrier’s insurance policy will cover the client’s vehicle for damages caused by
the carrier while in transit. In the unlikely event damage occurs,
it must be noted on the bill of lading upon delivery and signed by the owner or agent.
If the damage is not described on the bill of lading,
no claims will be honored. Please realize damage does not negate the charges for shipping your vehicle.
You are still responsible for the full transportation fee.
However, payment does not invalidate any claim for damages that are noted on the bill of lading.
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Will my vehicle be placed in a terminal?
Terminals are only used when necessary depending on your pickup/delivery locations and/or scheduling conflicts.
If your location is not accessible for any reason and there are no alternate areas nearby where
loading/unloading of your vehicle is possible and time is of the essence,
a local flatbed service will be provided to pickup/deliver the vehicle.
All terminals used are secured, licensed, and insured.
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